We’re sorry to hear that this cap gun didn’t meet your expectations, especially since it was meant to be a birthday gift. That’s a frustrating experience, and we understand how disappointing it is when a product doesn’t match what you hoped for in quality or size.
The issues you described difficulty firing caps, concerns about durability, and the overall feel of the item, are not what we want customers to experience. Your feedback is valuable, and we take it seriously.
We’d appreciate the opportunity to look into this further and make things right. Please reach out to our support team so we can assist with a replacement or discuss other options.
Thank you for sharing your experience and helping us improve.